Part 1 Writing Business Letters
Unit 01 What Is Business Writing?
Unit 02 How Do I Begin to Write Well for Business?
→ DISCUSSION & EXERCISE 1
Unit 03 Basic Business Letter Format and Parts
Unit 04 Sample Business Letter
Unit 05 Three Business Letter styles
Unit 06 The Envelope
→ DISCUSSION & EXERCISE 2
Unit 07 Analysis: Samples of Business Letters
→ DISCUSSION & EXERCISE 3
Unit 08 How Do I Focus on the Reader in My Writing
Unit 09 Write, Review, and Revise
Unit 10 Principles of Business Writing: AIDA & The Eight Cs
Unit 11 How Do I Write Good Openings and Endings?
Unit 12 How Do I Set the Proper Tone?
→ DISCUSSION & EXERCISE 4

Part 2 Writing Emails
Unit 13 How Do I Write Emails
Unit 14 Email Etiquette
→ DISCUSSION & EXERCISE 5

Part 3 Writing a Memo
Unit 15 What Are the Principles for Writing a Memo?
Unit 16 How Do I Write a Business Memo
→ DISCUSSION & EXERCISE 6

Part 4 Writing a Report
Unit 17 What Is a Report?
Unit 18 Writing the Introductory Section
Unit 19 Writing the Discussion Section: Methodology
Unit 20 Writing the Discussion Section: Findings
Unit 21 Writing the Conclusions Section
Unit 22 Writing the Recommendations Section
→ DISCUSSION & EXERCISE 7

Part 5 Letters of Request and Letters of Response
Unit 23 How Do I Write a Letter of Request?
Unit 24 Letter of Requests: Making Positive Responses
Unit 25 Letter of Requests: Negative Responses
Unit 26 Common Phrases for Request Letters and Responses
→ DISCUSSION & EXERCISE 8

Part 6 Business Thank-You Letters
Unit 27 Thank-You Letters With a Specific Audience
Unit 28 Corporate Thank-You Letters With an Unspecified Audience and Public Thank-You Messages
Unit 29 Common Phrases for Thank-You Letters
→ DISCUSSION & EXERCISE 9

Part 7 Inquiries and Offers
Unit 30 How Do I Write a Letter of Inquiry
Unit 31 What Is a Letter of Quotation?
Unit 32 Common Phrases for Letters of Inquiry and Quotation Letters
→ DISCUSSION & EXERCISE 10

Part 8 Orders and Responses
Unit 33 What Are Orders and Order Letters?
Unit 34 Common Phrases in Order Letters
→ DISCUSSION & EXERCISE 11

Part 9 Payment
Unit 35 Credit Inquiry Letters
Unit 36 Common Payment Terms
Unit 37 Writing Letters Pressing for Payment
Unit 38 Common Phrases for Letters About Payment
→ DISCUSSION & EXERCISE 12

Part 10 Correspondence About Shipping
Unit 39 Letters of Shipment Terms
Unit 40 Letters of Shipping Advice
Unit 41 Correspondence Regarding Insurance
Unit 42 Common Phrases for Correspondence About Shipping
→ DISCUSSION & EXERCISE 13

Part 11 Complaints, Suggestions, and Responses
Unit 43 How Do I Write Complaint and Suggestion Letters
Unit 44 How Do I Respond to Complaint and Suggestion Letters?
Unit 45 Responding to Unjustified Complaints
Unit 46 Common Phrases for Writing and Responding to Complaints and Suggestions
→ DISCUSSION & EXERCISE 14

Part 12 Sales Letters
Unit 47 What Are Business Relations?
Unit 48 Other Sales Letters
Unit 49 Follow-up Letters to Customers
Unit 50 Common Phrases in Sales Letters
→ DISCUSSION & EXERCISE 15

Part 13 Tenders and Bids
Unit 51 Correspondence Regarding Tenders and Bids
Unit 52 Common Phrases for Letters About Tender and Bids
→ DISCUSSION & EXERCISE 16

Part 14 Job Hunting Communications
Unit 53 Want Ads
Unit 54 Employment Application Letters
Unit 55 Writing CVs
Unit 56 Writing Résumés
Unit 57 How to Write a Career Autobiography
Unit 58 Common Phrases in Job-Hunting Communications
→ DISCUSSION & EXERCISE 17

Part 15 Human Resources-Related Communications
Unit 59 Notification of a Job Offer
Unit 60 Notification of Rejection
Unit 61 Accepting a Job Offer
Unit 62 Declining a Job Offer
Unit 63 Notification of Termination
Unit 64 Resignation Letters
Unit 65 Common Phrases in Human Resources-Related Communication
→ DISCUSSION & EXERCISE 18

Part 16 Reference Letters
Unit 66 Writing Reference Letters
Unit 67 Requesting References
Unit 68 Common Phrases in Reference Letters
→ DISCUSSION & EXERCISE 19

Part 17 Invitations
Unit 69 How Do I Write Business Invitations?
Unit 70 Writing Informal Invitations
Unit 71 Inviting a Guest to Make a Speech
Unit 72 Accepting a Formal Invitation
Unit 73 Declining a Formal Invitation
Unit 74 Thanking a Guest for Making a Speech
Unit 75 Phrases for Making and Responding to Invitations
→ DISCUSSION & EXERCISE 20

Part 18 Letters of Apology
Unit 76 How Do I Write Letters of Apology?
Unit 77 Apology for a Late Shipment
Unit 78 Apology for a Defective Shipment
Unit 79 Apology for Accounting Errors
Unit 80 Common Phrases for Letters of Apology
→ DISCUSSION & EXERCISE 21

Part 19 Letters of Congratulations
Unit 81 How Do I Write a Letter of Congratulations?
Unit 82 Congratulations on a Promotion
Unit 83 Congratulations on the Completion of a Project
Unit 84 Congratulations on the Expansion of a Business
Unit 85 Congratulations on an Anniversary With a Company
Unit 86 Common Phrases for Letters of Congratulations
→ DISCUSSION & EXERCISE 22

Part 20 Other Types of Business Correspondence
Unit 87 Correspondence Regarding Change of Company Address
Unit 88 Correspondence Regarding a Merger of Companies
Unit 89 Common Phrases for Other Types of Business Correspondence
→ DISCUSSION & EXERCISE 23