PART 1 HOTEL
Chapter 1— 打招呼 Greetings and Introductions
1 迎接客人 Greeting a Guest
2 向同事自我介紹 Introducing Yourself to a Coworker
3 介紹他人 Introducing Others
PRACTICE

Chapter 2— 位置與方向 Locations and Directions
4 指引前往飯店內設施的方向 Giving Directions to Locations Inside the Hotel
5 指引前往市區地點的方向 Giving Directions to Places in a City
6 指引搭乘交通工具的方向 Giving Directions for Transportation
PRACTICE

Chapter 3— 總機與訂房中心 Reception & Booking Office
7 接受訂房 Taking a Booking
8 晨喚服務與叫車服務 Wake-Up Calls and Taxi Service
PRACTICE

Chapter 4— 前檯服務 Front Desk Services
9 登記入住的標準程序 Standard Procedure for Checking In
10 退房 Checking Out
11 處理郵件 Handling Mail
12 將您的貴重物品寄放在飯店 Leaving Your Valuables at the Hotel
13 商務中心服務 Business Center Services
PRACTICE

Chapter 5— 服務中心 Service Center
14 行李存放服務、停車與租車安排 Luggage Storage Service, Parking, and Arranging for a Car
15 訂票與旅遊服務 Ticketing and Travel Services
PRACTICE

Chapter 6— 旅客服務 Guest Services
16 客房清潔與客房服務 Housekeeping and Room Requests
17 失物招領服務 Lost and Found Services
18 洗衣服務 Laundry Service
PRACTICE

Chapter 7— 電梯服務 Elevator Services
19 基本電梯服務 Basic Elevator Service
20 提供樓層資訊 Giving Floor Information
PRACTICE

Chapter 8— 處理電話 Handling Phone Calls
21 接聽電話 Taking a Phone Call
22 記錄留言 (1) Taking Messages (1)
23 記錄留言 (2) Taking Messages (2)
24 打國際電話 Making International Phone Calls
PRACTICE

PART 2 RESTAURANT
Chapter 9— 菜單與食材 Menu and Ingredients
25 準備蔬菜 Preparing Vegetables
26 調製沙拉淋醬 Making a Dressing
27 烹飪用具 Cooking Equipment
28 烹調肉類 Cooking Meat
PRACTICE

Chapter 10— 客房服務 Room Service
29 討論菜單品項 Discussing Menu Items
30 解釋最低收費金額 Explaining the Minimum Charge
31 晚餐點菜 Taking a Dinner Order
PRACTICE

Chapter 11— 飲料服務 Beverage Service
32 酒吧服務和點烈酒 Serving at the Bar and Ordering Hard Liquor
33 點非酒精性飲料 Ordering Non-Alcoholic Drinks
34 點雞尾酒和啤酒 Ordering Cocktails and Beer
36 推薦葡萄酒 Recommending Wine
36 推薦餐後酒 Recommending a Liqueur to Complete a Meal
PRACTICE

Chapter 12— 在餐廳接待客人 Receiving Customers in a Restaurant
37 歡迎客人並帶位 Welcoming Customers and Showing Them to Their Table
38 請客人等候座位 Asking Customers to Wait for a Table
39 請客人共桌 Asking Customers to Share a Table
PRACTICE

Chapter 13— 點餐與服務 Ordering and Serving
40 送上菜單並介紹招牌菜 Delivering Menus and Introducing the Specials
41 根據客人喜好推薦菜餚 Recommending Dishes According to Guests’ Preferences
42 點餐前飲料 Ordering Drinks Before a Meal
43 點主餐 Ordering a Main Course
44 點甜點 Ordering Dessert
45 接受點餐 Taking an Order
46 送上餐點 Serving Meals
PRACTICE

Chapter 14— 用餐的服務 Services During the Meal
47 清理桌面 Cleaning the Table
48 續杯並提供額外食物 Refilling Beverages and Providing Extra Food
49 更換餐具及使用餐廳的設施 Exchanging Items and Using the Restaurant’s Facilities
PRACTIC

Chapter 15— 結帳與道別 Paying and Saying Goodbye
50 解釋餐飲費用 Explaining the Cost of the Meal
51 額外費用與付款方式 Additional Charges and Payment Methods
52 找零與收據 Giving Change and the Receipt
53 兌換外幣 Foreign Exchange
54 與客人道別 Saying Goodbye to a Guest
PRACTICE

PART 3 TRAVEL
Chapter 16— 旅遊 Travel
55 景點 Scenic Spots
56 古蹟 Historical Sites
57 交通安排 Transportation Arrangements
PRACTICE

Chapter 17— 逛街購物與自由活動 Shopping and Free Time Activities
58 買台灣名產回家 Famous Food Souvenirs to Bring Home from Taiwan
59 台灣特別伴手禮 Unique Gifts to Bring Home from Taiwan
60 夜市：台灣美食 Night Market: Taiwanese Food
61 夜市：甜點與飲料 Night Market: Desserts and Beverages
62 夜市：殺價 Night Market: Bargain Shopping
PRACTICE

Chapter 18— 預訂與確認機票 Booking and Confirming Flight Tickets

63 預訂機票 Booking a Flight Ticket
64 確認機票 Confirming a Flight Ticket
PRACTICE

Chapter 19— 機場的出入境手續 Departure and Arrival Procedures at the Airport
65 出境手續 Departure Procedures
66 託運行李 Checking In Luggage
67 入境手續 Arrival Procedures
68 機場接機 Airport Pick-Up
69 行李遺失 Lost Baggage
PRACTICE

Chapter 20— 機上服務 In-Flight Services
70 機上廣播 (1) In-Flight Announcements (1)
71 機上廣播 (2) In-Flight Announcements (2)
72 機上需求 In-Flight Requests
PRACTICE